Consumer-Compliant SaaS Subscription Refund & Cancellation Policy

# Subscription Refund & Cancellation Policy

**Effective Date:** November 6, 2026  
**Last Updated:** November 6, 2026  

At [Company / SaaS Name], we believe in transparent, honest pricing with zero hidden fees. This Refund and Cancellation Policy governs recurring subscription plans purchased on [domain.com].

---

## 1. Hassle-Free Cancellation
You may cancel your subscription at any time directly through your account billing portal:
- Navigate to **Account Settings > Billing & Plans > Cancel Subscription**.
- Upon cancellation, your access remains active until the end of your current paid billing period.
- We never impose cancellation fees or require telephone cancellation calls.

---

## 2. 14-Day Money-Back Guarantee (First-Time Subscriptions)
We want you to be delighted with our service. If you are unsatisfied with your initial subscription purchase, you are entitled to a 100% full refund under the following conditions:
- The refund request is submitted within **14 calendar days** of the initial transaction timestamp.
- The request originates from the primary account email to `[email protected]`.
- Refunds are processed back to the original payment method within 5 to 7 business days.

---

## 3. Recurring Renewal & Proration Terms
- **Monthly Plans:** Monthly renewal charges are non-refundable once the 14-day initial trial window has passed.
- **Annual Plans:** If you cancel an annual plan mid-year, you may request a pro-rated refund for unused remaining full calendar months by contacting billing support.
- **Plan Downgrades:** Downgrading to a lower billing tier takes effect automatically at the start of your subsequent billing cycle.

---

## 4. Chargebacks & Payment Disputes
Before initiating a bank chargeback with your credit card issuer, please contact our billing support team. Chargebacks can result in immediate account suspension and freeze active data exports. We are committed to resolving billing inquiries fairly and swiftly.